Returns & Exchanges
Returns
& Refunds
Thank you for shopping at hellstr.com (the “Website”). We strive to provide high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we are here to help — please review our refund and return policy below.
Returns · Refunds · Damaged Items · Shipping
On this page
Contents.
SECTION 01
Returns
- 1.1You have the right to return any item purchased from our website within 30 days from the date of delivery.
- 1.2To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any items that show signs of wear or use will not be eligible for return.
- 1.3To initiate a return, please contact our customer support team at support@hellstr.com and provide your order number, the reason for the return, and any relevant details. Our support team will guide you through the return process.
- 1.4Customers are responsible for the return shipping costs, unless the return is due to a defect or an error on our part.
SECTION 02
Refunds
- 2.1Once we receive your returned item and verify its eligibility, we will process your refund.
- 2.2Refunds will be issued to the original payment method used for the purchase.
- 2.3Please allow up to 5 business days for the refund to reflect in your account, depending on your payment provider’s processing time.
- 2.4If you haven’t received your refund within the specified period, please contact us at support@hellstr.com to inquire about the status of your refund.
SECTION 03
Damaged or Defective Items
- 3.1If you receive a damaged or defective item, please contact our customer support team at support@hellstr.com within 1 day of receiving the order.
- 3.2We may require you to provide photos or other evidence of the damage or defect for verification purposes.
- 3.3Depending on the situation, we will offer you a replacement, a refund, or store credit for the damaged or defective item.
SECTION 04
Non-Returnable Items
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4.1The following items are non-returnable:
- Items that have been used, washed, or damaged by the customer.
- Items without their original packaging.
SECTION 05
Return Shipping Address
- 5.1You may send back any product acquired from our website within 30 days of receiving it.
- 5.2For a return to be valid, the product should remain unused, be in its original state, and retain its initial packaging. Items that display any wear or have been used won’t qualify for a return.
- 5.3Start your return process by reaching out to our customer assistance team at support@hellstr.com. Share your order ID, the reason behind the return, and any other pertinent information. Our team will then guide you through the procedure.
- 5.4Return shipping charges are borne by the customer unless the return stems from a product flaw or a mistake from our end.
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5.5The return shipping address for your item is:3555 Capitol Mall, 2nd floor
Sacramento, CA 95814
United States
SECTION 06
Contact Us
- 6.1If you have any questions, concerns, or requests related to our refund and return policy, please contact us at support@hellstr.com.
Need help with a return?
We’re here
to help.
For any questions, concerns, or requests related to our refund and return policy, reach out to our support team.